Help
Support
Something not working, or a question about your account? Email me. I read them myself.
The fastest way to reach me is email. I aim to reply within two working days.
Managing your subscription
Cancel or change your plan
If you subscribed through the App Store, manage or cancel your subscription in iOS Settings → [your name] → Subscriptions → Zonna. Cancellation takes effect at the end of the current billing period, so you keep paid access until then.
Free trial
New accounts include a free trial of the paid tier. You will not be charged during the trial, and it downgrades automatically to the free tier if you do not subscribe. Full terms are in the Terms of Service.
Refunds
App Store purchases are handled by Apple, so request refunds through your Apple account. For anything that looks like a billing error, email support@zonna.run and I will look into it.
Export or delete your data
You can delete your account and all associated data from the Profile screen in the app. If you would like a copy of your data first, email me and I will send it.
Sign-in trouble
Zonna signs you in with Apple or Google. If you cannot get in, email support@zonna.run from the address linked to your account and I will help you recover access.
Why is so much of my plan easy?+
Because that is what works, and because the alternative is what breaks people. Running easy on your easy days is what lets your hard sessions actually be hard. Runners rarely miss the start line through lack of effort. They miss it through too much of it, too early.
What if I miss a week? Work, illness, life.+
Nothing breaks. Missed sessions are a feature of adult life, not a failure. The plan reshapes around what you actually did rather than leaving you to catch up on a week that has gone. Nobody guilt-trips you.
Do I need a watch?+
It works best with a heart-rate source, an Apple Watch or a chest strap that writes to Apple Health, because that is what proves your easy days are genuinely easy. Without one you still get the plan, the paces and the structure. You just judge effort yourself.
I have never raced this distance. Is this for me?+
Yes, with one caveat worth saying out loud. Each plan starts from a level, and it is not zero: the 5K plan is written for someone running about 20km a week, the 10K plan about 25km, the half marathon plan about 35km with a 14km long run, and the 16-week marathon plan about 45km with a 20km long run. If you are not there yet, spend a few weeks building to it first and then start. Beginning a structured block from well below its starting point is the most reliable way to get injured before race day.
I am doing an ultra. Does this cover that?+
The app builds 50K and 100K plans like any other distance. The further the race, the more of your week should be easy, so if anything the approach holds harder.
What is free, and what do I pay for?+
The plan, every session, the paces and the logging are free and stay free. Paying adds the coaching after each run, the reshaping when a week goes sideways, and the AI plan generation. It is £7.99 a month or £59.99 a year.
Zonna provides training guidance, not medical advice. Stop exercising and seek medical attention if you feel chest pain, severe breathlessness, dizziness, or any other concerning symptom. Consult a doctor before starting a new training plan if you have a health condition or have not exercised regularly in the past 12 months. Full disclaimer in the Terms of Service.
ZonnaYou can't outrun your easy days.