Something not working, or a question about your account? Email us — a real person reads it.
The fastest way to reach us is email. We aim to reply within two working days.
If you subscribed through the App Store, manage or cancel your subscription in iOS Settings → [your name] → Subscriptions → Zonna. Cancellation takes effect at the end of the current billing period — you keep paid access until then.
New accounts include a free trial of the paid tier. You will not be charged during the trial, and it downgrades automatically to the free tier if you do not subscribe. Full terms are in the Terms of Service.
App Store purchases are handled by Apple — request refunds through your Apple account. For anything that looks like a billing error, email support@zonna.run and we will look into it.
You can delete your account and all associated data from the Profile screen in the app. If you would like a copy of your data first, email us and we will send it.
Zonna signs you in with Apple or Google. If you cannot get in, email support@zonna.run from the address linked to your account and we will help you recover access.
Zonna provides training guidance, not medical advice. Stop exercising and seek medical attention if you feel chest pain, severe breathlessness, dizziness, or any other concerning symptom. Consult a doctor before starting a new training plan if you have a health condition or have not exercised regularly in the past 12 months. Full disclaimer in the Terms of Service.